This Policy was last modified on April 18, 2017.
This policy covers the privacy practices that Xceed Corporation and its subsidiaries and affiliates ("Xceed" or "we") employ when providing our site at www.Xceed.io (the "Site") support, consulting, Cloud or other Services (the "Services") to its customers ("you" or "your"). Xceed established this Policy in order to clarify its use of information to which it may be provided access.
Customer Information and Services Data
"Customer Information" is information that we may collect from your use of the Sites and your interactions with us offline. We deal with Customer Information according to the terms of this Policy.
"Services Data" is data that resides on Xceed, customer or third-party systems to which Xceed is provided access to perform Services (including cloud environments as well as test, development and production environments that may be accessed to perform Xceed consulting and support Services). Xceed treats Services Data according to the terms of this Policy, and treats Services Data as confidential in accordance with the terms of the Site or your Services.
To illustrate the difference between Customer Information and Services Data, when a customer contracts with Xceed for Services, the customer provides information about itself, including its name, address, billing information, and some employee contact information. Xceed may also collect other information about the customer and some employees, for example through its Site, as part of that interaction. All of that information is Customer Information, and is treated according to this Policy.
In contrast, having contracted with Xceed for Services, the customer provides Xceed access to its production, development or test environment, which may include personal information about its employees, customers, partners or suppliers (collectively "end users"). All that information is Services Data.
How Xceed Collects and Uses Services Data
Below are the conditions under which Xceed may access, collect and/or use Services Data to provide Services and to fix issues.
Services Data may be accessed and used to perform Services under your order for support, consulting, cloud or other Services and to confirm your compliance with the terms of Services. This may include testing and applying new product or system versions, patches, updates and upgrades; monitoring and testing system use and performance; and resolving bugs and other issues you have reported to Xceed. Any copies of Services Data created for these purposes are only maintained for time periods relevant to those purposes.
As a Result of Legal Requirements. Xceed may be required to retain or provide access to Services Data to comply with legally mandated reporting, disclosure or other legal process requirements.
Xceed may transfer and access Services Data globally as required for the purposes specified above. If Xceed hires subcontractors to assist in providing Services, their access to Services Data will be consistent with the terms of your order for Services and this Policy. Xceed is responsible for its subcontractors’ compliance with the terms of this Policy.
Xceed does not use Services Data except as stated above or as otherwise provided in a notice to you. Xceed may process Services Data, but does not control your collection or use practices for Services Data. If you provide any Services Data to Xceed, you are responsible for providing any notices and/or obtaining any consents necessary for Xceed to access, use, retain and transfer Services Data as specified in this policy and your order.
Xceed's access to Services Data is based on job role/responsibility. Services Data residing in Xceed-hosted systems is controlled via an account management framework. You control access to Services Data by your end users; end users should direct any requests related to their personal information to you.
Third party links
Occasionally, at our discretion, we may include or offer third party products or services on our website. These third party sites have separate and independent privacy policies. We therefore have no responsibility or liability for the content and activities of these linked sites. Nonetheless, we seek to protect the integrity of our site and welcome any feedback about these sites.
California Online Privacy Protection Act Compliance
Because we value your privacy we have taken the necessary precautions to be in compliance with the California Online Privacy Protection Act. We therefore will not distribute Customer Information to outside parties without your consent.
Childrens Online Privacy Protection Act Compliance
We are in compliance with the requirements of COPPA (Childrens Online Privacy Protection Act), we do not collect any information from anyone under 13 years of age. Our website, products and services are all directed to people who are at least 13 years old or older.
Security and Breach Notification
Xceed is committed to the security of your Services Data, and has in place physical, administrative and technical measures designed to prevent unauthorized access to that information. Xceed security policies cover the management of security for both its internal operations as well as the Services. These policies govern all areas of security applicable to Services and apply to all Xceed employees.
Xceed is also committed to reducing risks of human error, theft, fraud, and misuse of Xceed facilities. Xceed employees are required to maintain the confidentiality of Services Data.
Xceed promptly evaluates and responds to incidents that create suspicions of unauthorized handling of Services Data. If Xceed determines that your Services Data has been misappropriated (including by an Xceed employee) or otherwise wrongly acquired by a third party, Xceed will promptly report such misappropriation or acquisition to you.
If you have any complaints regarding our compliance with the Safe Harbor program, you should first contact us at the address below.
How to Contact Us
If you believe your Services Data has been used in a way that is not consistent with this policy, or if you have further questions related to this policy, please contact at:
42 Shem Drive
Mount Pleasant, SC 29464